Fischer & Wieser Customer Service
Welcome to Fischer & Wieser Specialty Foods! |
At Fischer & Wieser Specialty Foods, Inc., we feel fortunate to be celebrating 39 years of business this year, and we know that the reason this is possible is because of YOU, our loyal customer! We feel that food is a very personal experience - that's why we take our relationship with you so seriously.
The Fischer & Wieser mission statement is "To create unique food products that move people to share the taste with others." We want you to be happy so that you can help us make other people happy! After all, word of mouth is the best advertising available!
Consequently, if you are at any time dissatisfied with the service you receive or the product, please let us know. All of our products are unconditionally guaranteed.
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Ordering
and Shipping Information
Thank you for your interest in Fischer & Wieser award winning gourmet
food products! If you decide to place an order on our web site,
all of your information will be secure and protected. Please see
our Privacy Policy below for
more details.
Our regular business hours are Monday - Friday, 8 AM to 5 PM CST.
Any orders placed during off-hours will be processed on the next
business day. Your order will then be shipped within 72 hours from
processing time, just in case we have to cook up a batch fresh just
for you!
If
you wish to contact our sales department regarding an order, please
click here.
Please note that Fischer & Wieser reserve the right to refuse
the sale of any product to any person(s), company or entity. Thank
you.
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All orders are shipped via UPS. Shipping
is free for orders that equal $95 or more per shipping address
using UPS
Ground Service Only within the Contiguous U.S. ONLY.
Regular shipping charges apply to all International orders,
and orders to Alaska, Hawaii, APO addresses and Canada. If you need information
about expedited shipping, please call us at 800-880-8JAM.
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Delivery Charges |
| Total Merchandise |
Delivery Charge (Per Shipping Address) |
| Up to $9.99 |
$4.95 |
| $10.00 - $19.99 |
$7.95 |
| $20.00 - $30.99 |
$9.95 |
| $31.00 - $50.99 |
$11.50 |
| $51.00 - $75.99 |
$13.50 |
| $76.00 - $94.99 |
$15.50 |
| $95.00 - over |
Free |
*Shipping charges subject to change without notice.
The posted shipping rates are valid for residents of the Contiguous U.S. If you are ordering from Hawaii, Alaska or Canada we will add the shipping charge based on US Postal Service rates. Thank you for your patience.
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Contact
Information
| Our Mailing Address: |
411 South Lincoln Street
Fredericksburg, Texas 78624 |
| Our Phone: |
1.800.880.8526 |
| Our Fax: |
830.997.0455 |
If you wish to contact our customer service department
please click here.
If you are a retailer and interested in purchasing our products wholesale please click here. |
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Our
Privacy Policy
Fischer & Wieser Specialty Foods takes your trust and privacy
concerns very seriously. We will never sell, barter, give away,
rent or distribute in any way your personal information to any outside
party. We will collect this data when you place an order with us
simply to serve you better.
Credit card payments made through our on-line shopping cart are
completed securely using an encrypted and secure connection via
SSL (Secure Socket Layer) for maximum security.
If you do not want to receive e-mail about special offers, news
updates or catalogues from us in the future, please let us know
by sending us an e-mail at unsubscribe@jelly.com.
If you need to contact us regarding a problem, a thought or with
questions, please see our Contact Information above.
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